Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dtfdale@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dtfdale@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dtfdale@gmail.com.

Effective date: October 5, 2025

Printed direct-to-film (DTF) transfers are made to order. Because they are customized consumables, all sales are final except as outlined below.

Quick summary

  • Reprints/credits only for defects, damage in transit, or shop error reported on time.

  • No refunds/returns for application errors, artwork issues, or color expectations.

  • Report problems within 7 calendar days of delivery (and before pressing).

1) What’s covered

We’ll remake (or credit at our discretion) when any of the following apply:

  • Manufacturing defects: banding, ink dropout, incomplete curing, obvious print artifacts.

  • Order/fulfillment errors: wrong size, quantity, or file printed; missing items.

  • Shipping damage: crushed tubes, bent/creased film, or water damage in transit.

How to report: Email prd@artisticinvasion.com with your order number and:

  • Clear photos of the entire sheet and any affected areas (front and back).

  • Photos of the packaging if damaged.

  • A brief description of the issue and whether items are unused/unpressed.

Deadline: within 7 calendar days of delivery. Claims after that window or after pressing may not be eligible.

2) What’s not covered

  • Press/application issues: peeling, poor wash fastness, scorching, dye-migration, or texture caused by incorrect temperature/pressure/time, incompatible fabrics, pre-treats, or humidity. (Always test on a spare garment first.)

  • Artwork-related outcomes: low resolution, jagged edges, unintended backgrounds, thin lines too small to transfer, or colors embedded in your file. (Customer is responsible for “press-ready” art unless we have expressly provided paid file prep.)

  • Color matching: On-screen and printer gamuts vary. We do not guarantee PMS/spot matches without a paid hardproof and approved targets.

  • Normal handling: minor edge waves/roll memory that do not affect pressing.

  • User alterations: cutting/trimming errors or pressing after an issue was noted.

  • Custom nature: returns for preference change or ordering the wrong size are not accepted.

3) Resolution options

If your claim is approved, we’ll reprint and reship the affected portion or issue store credit for the impacted items (at our discretion). Cash refunds are uncommon due to the custom nature of the product.

4) Order changes & cancellations

  • Changes (files, sizes, quantities) can be made until production begins. After that point, changes may require a new order.

  • Cancellations are accepted before printing starts. Payment processing fees charged by your card/processor may be non-refundable.

  • Rush upgrades, if already produced or shipped, are not refundable.

5) Shipping issues

  • Mark packaging damage with the carrier at delivery when possible and photograph everything.

  • Lost packages: notify us after the carrier’s normal investigation window; we’ll assist with a replacement/claim.

  • We are not responsible for delays caused by carriers, weather, or incorrect addresses supplied at checkout.

6) Best-practice tips (to avoid problems)

  • Run a test press on the same fabric blend you’ll use for production garments.

  • Verify art at full scale (opacity, background removal, minimum line weights).

  • Store transfers flat and dry, and follow your heat press manufacturer’s guidelines.

7) Liability limit

Our maximum liability is limited to the cost of the DTF transfers purchased on the affected order. We are not liable for garments, labor, lost time, or consequential damages.

8) How to contact us

Email: dtfdale@gmail.com
Site: pressreadydtf.com (use the Contact page)
Please include your order number on all correspondence.

9) Policy updates

We may update this policy from time to time. The version posted on our website at the time of purchase will govern that order.