At Press Ready DTF, we prioritize customer satisfaction while maintaining the integrity of our custom products. Our return and refund policy is designed to ensure clarity and fairness for both our customers and our business.

All printed direct-to-film (DTF) transfers are made to order, which means they are customized consumables. As such, all sales are final, except in specific circumstances outlined below.  There are no restocking feees.

1) What’s Covered

We will remake or issue store credit at our discretion when any of the following conditions apply:

• Manufacturing defects: This includes issues such as banding, ink dropout, incomplete curing, or obvious print artifacts.
• Order/fulfillment errors: This covers instances of incorrect sizes, quantities, or files printed, as well as missing items.
• Shipping damage: Claims for crushed tubes, bent or creased film, or water damage incurred during transit are also covered.

To report any issues, customers must contact us within 7 calendar days of delivery and before pressing the transfers. Claims submitted after this period or after pressing may not be eligible for resolution.

2) What’s Not Covered

Our policy does not cover the following:

• Press/application issues: Problems such as peeling, poor wash fastness, scorching, dye migration, or texture issues caused by incorrect temperature, pressure, time, or incompatible fabrics.
• Artwork-related outcomes: This includes issues arising from low resolution, jagged edges, unintended backgrounds, or colors embedded in the file.
• Color matching: We do not guarantee matches to PMS or spot colors without a paid hard proof and approved targets.
• Normal handling: Minor edge waves or roll memory that do not affect pressing are not covered.
• User alterations: Any cutting, trimming errors, or pressing after an issue has been noted are not eligible for returns.
• Custom nature: Returns for preference changes or ordering the wrong size are not accepted.

3) Resolution Options

If a claim is approved, we will either reprint and reship the affected portion or issue store credit for the impacted items, at our discretion. Cash refunds are uncommon due to the custom nature of our products.

4) Order Changes & Cancellations

Changes to orders, including files, sizes, or quantities, can be made until production begins. Once production has started, changes may require a new order. Cancellations are accepted before printing starts, but payment processing fees may be non-refundable.

5) Shipping Issues

In the event of shipping damage, customers should mark any damage on the packaging with the carrier at delivery and photograph everything. For lost packages, we will assist with a replacement or claim after the carrier's normal investigation window has passed.

For further inquiries regarding our return and refund policy, please contact us directly.